Return, Refund & Exchange Policy

Last updated: 15 October 2026

At WAQT Street, we want you to be happy with every purchase. Please review our return and exchange policy before placing an order.

1. Size Exchanges

We accept size exchange requests within 7 days of delivery, subject to stock availability.

To qualify for an exchange:

• The product must be unworn, unwashed and unused.

• All original tags must remain attached.

• The product must be returned in its original condition.

• Proof of purchase or an order number is required.

Items that do not meet these conditions may not be eligible for exchange.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery at help@waqtstreet.com.

Include your order number, a description of the issue and clear photographs of the product.

After verification, we will arrange an appropriate replacement or refund, as applicable.

3. Returns and Refunds

We do not generally accept returns or offer refunds for change of mind, personal preferences or incorrect size selection.

Eligible size-related requests will be handled through exchanges, subject to the conditions above.

Refunds may be provided for verified damaged, defective or incorrect products where an appropriate replacement cannot be arranged, or where otherwise required by applicable law.

Approved refunds will be processed to the original payment method. The time taken for the refund to appear depends on your payment provider.

4. Exchange Shipping

For discretionary size exchanges, customers are responsible for return shipping and any applicable shipping charges for the replacement.

Where an exchange is required because of an error on our part or a verified product defect, WAQT Street will cover reasonable shipping costs.

5. Cancellations

To request an order cancellation, contact us as soon as possible at help@waqtstreet.com.

Cancellation requests can be accommodated only before the order has been dispatched. Once dispatched, the applicable return and exchange conditions will apply.

6. How to Request an Exchange or Report an Issue

Email help@waqtstreet.com with:

• Your order number

• The product name and size

• The reason for your request

• Photographs, where applicable

Please wait for confirmation and return instructions before sending any product back.

WAQT Street reserves the right to inspect returned products before approving an exchange or refund, subject to applicable consumer protection laws.